Always contact Heka first

Lock maintenance or rekeying services cannot be ordered directly from Lukkokeskus. Always contact Heka’s customer service first. They will forward the service request to us.

Lukkokeskus carries out lock maintenance and rekeying work as instructed by Heka. If needed, we will contact the resident before performing the work.

Lock Maintenance Costs

Responsibility for costs is based on the principle of causation – in other words, the person who caused the issue is responsible for the cost.

Example: If a key is lost and the locks need to be rekeyed, the tenant is responsible for the cost.

Costs are determined on a case-by-case basis depending on the scope of the work.

Ordering Keys

The main tenant of the apartment can order additional keys for Heka properties from Lukkokeskus. All key orders must be submitted in writing – either easily via our online order form or in person at our store in Malmi. Additional keys must always be paid for at the time of ordering.  You can find more detailed information via the link below.

Key Pickup

Ordered keys can be picked up from the Lukkokeskus shop in Malmi. We will send you a text message when the keys are ready for pickup.

Please bring a valid ID. If the main tenant is unable to pick up the keys personally, another person may do so with a signed authorization letter.